FAQs

 

Where are you located?

We were located at The Streets at Southpoint Mall from June 2014-June 2017. We have recently closed that location. 

 Are you still at DPAC?

Yes! We have a cart at DPAC in Downtown Durham for all Broadway Shows. Visit us there!

So, how can I get cupcakes?

We are super excited to launch our monthly subscription box within the next few months which will allow customers to receive cupcakes to their doorstep. We welcome special and catering orders (Minimum order must be 1 dozen). We do local delivery on some Saturdays. For any questions, please contact us by email sweets@sweetsbyalexandria.com or by using our Contact form on our website. If you are using the Contact form on our website, please be sure to use a valid email address as we have no way of contacting you, otherwise. 

How does local delivery work?

Our delivery schedule for the month of July:

July 15

July 22

July 29

To request a delivery order, please contact us by emailing sweets@sweetsbyalexandria.com or use the Contact form on our website. Must order minimum of half dozen cupcakes. Free Delivery is available to addresses within 5 miles of 27713. Delivery outside of 5 miles of 27713 will be subject to a delivery fee of $1.5 per mile. This does not include a gratuity for the driver. 

Do your cupcakes and cakes freeze well?

Alexandria’s cupcakes and cakes freeze beautifully for up to 1 week. We do not recommend refrigerating our cakes or refreezing after thawing once.

How do you ship your cupcakes?

We ship our cupcakes in a box with a cold pack so they will stay cool during shipping. We only ship Monday through Wednesday. We don't want the package to get held up in a warehouse during the weekend.

Why are your cupcakes not sold refrigerated?

Our cupcakes are best at room temperature. 

Where do you bake the cupcakes?

Alexandria and her mother, Anna, bake at a certified kitchen in Durham, NC.

What sets Sweets by Alexandria apart from the  competition?

We offer the best taste, quality, and experience in town.

How long can I expect my cupcakes to stay fresh?

Your cupcake will stay moist for up to 2 days. We recommend that you store it at room temperature in an airtight container. For longer storage times, simply freeze your cupcake and thaw at room temperature. 

Are your cupcakes vegan or gluten free?

The cupcakes are not vegan or gluten free unless otherwise stated.

Do you bake your desserts from scratch?

 Every dessert is baked from scratch (meaning from the beginning). I never use commercial mixes of any kind and never will!

What is your privacy policy regarding  ordering?

Sweets by Alexandria respects and protects your privacy. We do not trade, rent or sell our customer database information. We do share with third parties (ie, UPS, FedEx, etc.) the address level information you provide us only for purposes of delivering your cakes.